Tech carries the weight. People create the value.

Modernising B2B sales through smarter systems, practical AI and human capability development.

Modernise the work. Keep selling human. Start small: One problem, a manageable group, and a clear way to judge the change.

Led by Ben Bennett, with 24 years across sales, sales leadership and enablement.

Research that takes too long
AI used ten different ways
Training that never becomes habit

What your team gets

Time to sell, and the skill to sell well

  • Strip out expensive data tools
  • Know where your team's time goes
  • Buyers approached by humans, not AI spam
  • Better conversations, human to human
  • Less wasted time
  • More output without more hires

Meet Ben Bennett

24 years across sales, sales leadership and enablement.

Second Voice is led by Ben Bennett, founder of Eriqa. His work connects the processes, information and skills that help B2B salespeople do their jobs well.

24-year sales veteran, strategist, thought leader and international public speaker.

The approach starts with your team's working day: where time goes, what happens in buyer conversations and what support people need next.

01

Your team is busy all day and still struggles to make progress.

Your team has a CRM, sales tools and now AI to help with the work. Yet sellers still spend time on tasks that keep them away from buyers, and managers struggle to find time for coaching. Where is all that effort going, and what's actually helping?

  1. The problemA seller spends more time preparing, updating records and switching between tools than anyone expected.

    Where we'd start: Map the working day. Keep the steps that help sellers speak to buyers and fix the ones that get in the way.

  2. The problemThe activity numbers look fine, but you can't tell which calls are moving opportunities forward.

    Where we'd start: Review real conversations. Find out what buyers respond to and where momentum is lost.

  3. The problemTraining has been delivered, but the same problems keep turning up in calls.

    Where we'd start: Give managers time and evidence to coach the skills that need work, then check whether behaviour changes.

02

Six things you get back.

  1. 01

    Strip out your expensive data tools

    NowYou pay for overlapping data, enrichment and AI licenses.

    With usWe consolidate onto what you already own.

  2. 02

    Know where your team's time goes

    NowHours vanish into research, admin and updates.

    With usWe map the work and move the busy parts behind your tools.

  3. 03

    Your buyers meet humans, not AI spam

    NowYour market is flooded with generic automated outreach.

    With usAI prepares the context. Your people start a relevant conversation.

  4. 04

    Better conversations, human to human

    NowCalls are rushed, inconsistent and rarely reviewed.

    With usYou agree what good looks like and coach to it.

  5. 05

    AI supports your sellers; it doesn’t replace them

    NowEvery AI experiment is another tab to learn.

    With usAI runs inside the workflow your team already uses.

  6. 06

    More output from the team you have

    NowGrowth plans assume more headcount.

    With usReleased time goes back into selling before you recruit.

03

More time to sell.
Better support to do it well.

Capacity and capability. Each stands alone. Together they connect: more time matters only if the conversation goes well.

01AI & Workflow Enablement

Give your salespeople more time for the work that matters

We fix the workflows around preparation, research, information and admin, using tools you are already approved to use.

  • Research and call prep done before your team picks up
  • Notes and next steps written to your CRM
  • One trusted place for company knowledge
  • Tools that no longer fit the workflow identified and removed
02Sales Capability & Coaching

Help your salespeople make better use of the time they have

We look at your real conversations, agree what good looks like, and develop the skills and habits that need attention.

  • A capability baseline from your own calls
  • Playbooks built from what already works
  • Training that carries on back at work
  • Manager coaching tied to evidence
Eriqa

shows what is happening in real sales conversations, where useful. It is optional in every engagement, and your managers decide what to act on.

  1. Step 1

    Understand

    Review your conversations, processes and tools. Agree the problem and a baseline.

  2. Step 2

    Choose a priority

    Pick the one change with a clear purpose and a manageable scope.

  3. Step 3

    Put it into practice

    Workflows, shared knowledge, playbooks, training or coaching.

  4. Step 4

    Support application

    Help managers and sellers use the change in the working day.

  5. Step 5

    Review what changes

    Look at time, behaviour, quality and outcomes. Adjust.

04

What you hold at the end of every stage.

  1. Days 1 to 5

    Friction audit

    You get Redundant tool report, workflow bottleneck map, go or stop decision.

  2. Weeks 2 to 3

    Focused review

    You get Time and quality baseline, call sample review, build plan.

  3. Weeks 4 to 12

    Build and embed

    You get Live workflows, playbooks, scorecards and trained managers.

  4. Month 4 onward

    Prove and improve

    You get Monthly review against your baseline and a refined backlog.

05

Who are you? See what you get.

Today on your floor

You see the numbers. You don't see the conversations behind them.

  1. 01

    Where your reps' day disappears. Call notes, CRM updates, prep and tool switching eat the hours meant for buyers.

  2. 02

    The coaching gap. Your managers want to coach, but they are firefighting deals and skimming random calls with no shared standard.

  3. 03

    The invisible pipeline leak. You find out a deal was weak at month end, long after the conversation that lost it.

“I don't need another dashboard telling me we missed target. I need my reps in front of buyers and my managers coaching to one clear standard.”

What changes in practice

  • Background AI

    Notes, CRM updates and meeting prep run quietly behind the tools your team already uses.

  • Evidence-based coaching

    Managers coach against agreed call behaviours: discovery depth, objection handling, clear next steps.

What you receive

  • Admin workflows live in your CRM and dialer
  • One call scorecard your managers use
  • Monthly review against your baseline

Expected return

Selling time released per rep and coaching you can see changing behaviour, both measured against your own baseline.

“We already have a playbook.” Good. We work with it, and use your real conversations to show where it fits your sale and where it doesn't.

Talk to us
Read every role in full

Sales Leader

You see the numbers. You don't see the conversations behind them.

  • Where your reps' day disappears: Call notes, CRM updates, prep and tool switching eat the hours meant for buyers.
  • The coaching gap: Your managers want to coach, but they are firefighting deals and skimming random calls with no shared standard.
  • The invisible pipeline leak: You find out a deal was weak at month end, long after the conversation that lost it.

What you get: Admin workflows live in your CRM and dialer. One call scorecard your managers use. Monthly review against your baseline.

Return: Selling time released per rep and coaching you can see changing behaviour, both measured against your own baseline.

Founder or CEO

Software spend keeps rising. Output stays flat. The answer on the table is more people.

  • Compounding licences: CRM, enrichment, intelligence, dialers. Each made sense once. Together nobody can say what they return.
  • Hire more heads: Every growth target turns into a hiring plan, while your current team struggles to hit quota.
  • Initiatives that fade: You have funded change before. Three months later the team was back to old habits.

What you get: Tool fit report with keep, change or stop calls. Time and quality baseline. A go, test or stop decision at each stage.

Return: Headcount and software decisions made on evidence, with released capacity pointed at revenue.

Enablement & L&D

Your training lands well. Two weeks later the working day takes over.

  • Training as an event: Onboarding and workshops go well, then reps drift back to old habits.
  • Proof by attendance: When leadership asks what changed, you have completions and feedback forms, not behaviour.
  • Managers off script: Your framework lives in a deck, so managers coach something different on every call.

What you get: Skill gap map from real calls. Practice built around your buyers. 30, 60 and 90 day behaviour review.

Return: Behaviour change you can show in real conversations against a baseline, not attendance figures.

06

Start small. Keep everything you get.

  1. 011 week

    Audit & Roadmap

    Find the Friction

    From £1,250 + VAT

    Fixed fee, invoiced at kick-off

    You know time is leaking and AI use is patchy, but nobody can say where or why.

    For: Founder, MD or sales leader who wants a clear diagnosis before committing to change.

    • Workflow and friction map
    • Tool fit shortlist
    • Prioritised next moves
    • Go, test or stop decision
  2. 022 to 3 weeks

    Audit & Roadmap

    Focused Review

    From £5,750 + VAT

    Fixed fee. Payment schedule agreed in your proposal

    The friction is visible, but you have no baseline to judge change against or to justify investment.

    For: Sales leader or enablement lead who needs evidence and a plan before building anything.

    • Time and quality baseline
    • Real call sample review
    • Build plan you own
    • 90-day action plan
  3. 034 to 12 weeks

    Build & Enable

    Implementation & Enablement

    Priced from the full statement of work your Focused Review produces

    You have a plan, but change keeps stalling once the working day takes over.

    For: Leaders ready to put agreed workflows, playbooks and coaching into everyday use.

    • Live workflows
    • Playbooks and scorecards
    • Training and manager coaching
    • Review against baseline

Improvement Partner · Continuous Improvement · From £3,000 + VAT per month · Monthly review, refinement and coaching

Recurring analysis of performance and behaviours · Coaching recommendations and manager enablement · Capability reassessment · Workflow and process refinement · Adoption and time-saving measurement · Leadership progress reviews. Monthly time allocation: Scope agreed during discovery.

INVESTMENT LEVELS SHOWN MAY VARY DEPENDING ON YOUR REQUIREMENTS

07

See exactly what lands on your desk.

Sample format · illustrative

Tool Fit Report

Prepared for
Founder or CEO
Stage
Find the Friction · Days 1 to 5
Owner
Second Voice
Your team runs several data, enrichment and AI licences. Some duplicate each other. Some were the right answer for an older way of working and now slow the workflow down. This report shows which ones still earn their place.

What we reviewed

  • Every sales tool and licence in use
  • Seat usage over the last 90 days
  • Whether each tool still fits the workflow your team runs

What we found

  • Enrichment seat duplicates data the CRM already holds
  • Intelligence tool answers a question your team no longer asks
  • Sequencer adds steps the current workflow does not need
ToolIssueDecision
EnrichmentDuplicates CRM dataConsolidate
IntelligenceOutdated for today's workflowReview at renewal
SequencerAdds unnecessary stepsRemove

Next step: Agree which licences to retire, replace or retrain on before the next renewal date.

Request the full sample
08

You see the change. Not a promise of it.

Time

How long the work takes, before and after.

Adoption

Whether the change is used on real work.

Quality

Calls and outputs against your agreed standard.

Behaviour

Skills moving on real calls against baseline.

  1. 01

    Nothing new for your team

    We build inside the tools you already use and check permissions before promising anything.

  2. 02

    You keep everything

    Every stage leaves maps, decisions and assets that stay valuable if you stop.

  3. 03

    People decide

    AI spots patterns. Your managers and sellers bring context and make the call.

  4. 04

    Honest evidence

    Released hours are capacity, not savings. Better scores are evidence, not revenue.

10

What it asks of you, and when it pays back.

The honest answers to what usually stops this kind of work from starting.

What you get

What do you actually help a sales team do?

We help B2B sales teams improve how they work and how they sell. That can mean less time on research and admin, making AI more useful in the job, or developing the skills your people need in customer conversations. We start by understanding what is happening, then agree the changes worth making and how we will judge whether they help.

Who is this for?

Established B2B sales teams, typically around 5 to 50 sellers. It fits best when your team is busy but too much effort goes into work around the sale, AI use is inconsistent, or training is not becoming a lasting habit.

Can we improve the process before we recruit more people?

Understanding the process makes your next hire clearer. What will they do? Which skills does the role need? What can they learn from the team you have? Reviewing the work first gives you a usable playbook and onboarding plan before someone new arrives.

Time and fit

Our team is already stretched. How much extra work will this take?

That is agreed before you commit. We set out who is involved, what access is needed and what time your team can realistically give. A focused piece of work with a small group is often a better start than changing everything at once. The time commitment is clear in your proposal.

We already have an internal AI or transformation project. Would this overlap?

We start by understanding the work already under way and speaking with the person responsible. There may be a specific workflow, training need or gap in application where we can help. Your scope builds on useful work already done and makes responsibilities clear.

AI and your tools

What does human first, tech-enabled mean in practice?

Technology helps your people do the job well. AI handles preparation, research, admin and spotting patterns. Your sellers still understand the customer and handle the conversation. Your managers still coach and lead. You get more capable people with more time for the work that needs them.

Does this mean you are against automation?

No. We use automation extensively when it removes repetitive work or improves preparation. Automating a weak process, or sending more unhelpful messages, creates more work for everyone. We look at the task and the outcome before deciding what to automate.

We already use ChatGPT, Copilot or another AI tool. What would change?

We look at how your team uses it in the actual job. Does it have the right business information? Is there a clear process for the task? Are outputs useful and consistent? Often the opportunity is shared knowledge, a repeatable workflow and better use of the tools you already have.

Will we have to invest in another platform?

We start with your problem and the tools you already use. Any new software needs a clear job to do, and any technology requirement is set out in your agreed scope.

Our IT team limits which tools we can use. Can you still help?

Yes. Your approved tools, available information and internal owners shape the plan from the start. There are often useful improvements in process, shared knowledge and training within what you already have. If an idea needs access you do not have, you see that before it enters the plan.

Everyone is building their own agents and prompts. How do we bring it together?

We find out what exists, which tasks it supports and what is worth keeping. Then we agree where business information lives, who maintains it and how people find the approved process. Your team gets something reusable, not a link someone posted in a chat last month.

Trust and coaching

Can AI really judge how well someone sells?

AI can help review conversations and highlight patterns worth looking at. Useful feedback needs a clear standard, the evidence and someone who can interpret it in context. A score alone never tells the whole story. Your managers and sellers review the conversation, discuss what was missed and agree the next step.

Will AI replace the manager or the coach?

No. It helps people prepare, see patterns and decide where to spend time. Your managers bring context, experience and the relationship. They still make the judgements. Technology makes their support better informed and easier to sustain.

Do you impose a particular sales methodology?

No. We start with your business, your buyers and the conversations your team is having, and work with your existing method where it helps. You end up with a practical playbook that helps your team make good decisions in a conversation and understand why.

We have done sales training before. How is this meant to stick?

Training gets a place in the working week. We identify the skill that needs attention, give your people practice, and help managers reinforce it. Real conversations then show where the change is appearing and where more support is needed.

Evidence and return

How will we know whether the work has helped?

We agree the problem and the measures at the start. Less admin needs a credible view of time before and after. A better skill shows up in relevant conversations. Better commercial outcomes need the work connected to your sales data, allowing for everything else that affects the result.

Can you prove an increase in revenue?

Revenue matters, but more than one thing influences it. We agree what can be measured and what comparison is meaningful. More meetings, stronger conversations and extra revenue are different outcomes, and the claims we make match the evidence available.

What if we do not record every conversation?

We work with what is available and are clear about what it represents: a sample of recorded calls, existing documents and conversations with your team. Missing calls limit the conclusions, and a transcript never tells the whole story, so analysis always gets context.

Modernise the work. Keep selling human.

Where is your team getting stuck?

Too much admin, scattered AI, or training that is not showing up in the work. Let's talk about what is happening and where to start.

Contact the team

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