Insights
Answers to the questions your team is already asking
Practical articles written by Ben Bennett and the Second Voice team. Each one gives you the answer first and something to do this week.
- Article · ArticleWhere should AI sit in a sales team?Give AI the work that gets in a seller's way. Give the seller the support to handle the conversation well.
- Article · ArticleWe have AI licences. Why is everyone still doing it differently?A licence gives people access. A shared process helps them use it consistently.
- Article · ChecklistHow do you know the sales training was used?The useful question comes after the workshop: what changed in the next customer conversation?
- Article · ExplainerWhat makes AI sales feedback trustworthy?Show the conversation, explain the standard and give the manager room to disagree.
- Article · DiagnosticYour busiest seller may need a better processBefore adding another activity target, look at where the working day goes.
- Article · ArticleDoes your playbook fit your sale?A playbook should help someone respond to the buyer in front of them.
- Article · ExplainerMore meetings or better opportunities?A meeting booked and a deal won tell you different things.
- Article · GuideBetter workflows inside a restricted IT environmentStart with what your team is allowed to use and the work it needs to do.
- Article · GuideStart small when the team has no spare timeChoose one problem, a manageable group and a clear way to judge the change.
- Article · ArticleWhen your best seller cannot teach everyone elseThe person who knows how to do it may not have the time or the method to teach it.
Ready for more time to sell?
If research, admin, inconsistent AI use or a gap between training and practice is getting in your team's way, let's look at where to start.
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